INFORMATION QUESTIONS

FREQUENTLY ASKED QUESTIONS

How can I track my order?

Once your order has been processed and shipped, you'll receive a tracking number via email. Use this number on our website's tracking page to monitor your package's status in real-time.

How do I change or cancel an order after it's been placed?

To modify or cancel an order, please contact our customer support team immediately. Once an order has been shipped, changes might not be possible.

How can I return an item?

We offer a hassle-free return policy within 3 days of delivery. Items must be unused and in their original packaging.

What payment methods do you accept?

We accept various payment methods, including credit/debit cards, PayPal, and Mobile Money Payment Gateways like M-Gurush,  MoMo and M-Pesa. 

How can I contact customer support?

You can reach our customer support team through WhatsApp (+211 (0)92 838 5451). We're available via email: support@dcollecte.com  and live chat during business hours to assist with any queries.

INFORMATION ABOUT US

CONTACT US FOR ANY QUESTIONS

    WhatsApp

    +211 (0)92 838 5451

    E-maill

    support@dcollecte.com

    Main Store

    Jebel Market

    Phone

    0928385451